To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Returns must be initiated within 30 days of the delivery date. If the item is damaged or defective, please contact us immediately to discuss your options. Items that have been personalized or customized are not eligible for return.
To initiate a return, you must send an email to [email protected]. In your email, include your order number, the item you wish to return, and the reason for the return. We will respond with further instructions on how to proceed. Please allow up to 3 business days for us to process your return request. Do not send your item back without receiving confirmation from us.
Customers are responsible for return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be liable for any loss or damage during transit. If we agree to cover return shipping costs, we will provide you with a prepaid shipping label.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that depending on your bank or credit card company, it may take additional time for the refund to appear on your statement.
We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. This ensures that you receive the correct item promptly. Please follow the return process outlined above to return your original purchase.
Some items are non-returnable, including gift cards and items marked as final sale. If you have questions about whether an item is returnable, please contact us before making your purchase. We reserve the right to refuse returns of items that do not meet our return eligibility criteria.
If you have any questions or concerns regarding our Return and Refund Policy, please reach out to us via email at [email protected]. We are here to assist you and ensure that your experience with us is satisfactory. Our customer service team will respond to your inquiries within 2 business days. Thank you for shopping with us!
